1. Introduction
CadWax Software UK ("we", "our", "us") operates https://cadwax.co.uk (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
2. Information We Collect
Personal Information
When you make a purchase, we collect:
- Name
- Email address
- Billing address
- Payment information (processed securely by Stripe, not stored by us)
Automatic Information
When you visit our Site, we automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed and time spent
Cookies
We use cookies to enhance your experience. See our Cookie Policy for details.
3. How We Use Your Information
We use your information to:
- Process and deliver your software licences
- Send licence keys via email
- Provide customer support
- Send order confirmations and updates
- Comply with legal obligations
- Improve our website and services
4. Third-Party Services
Stripe Payments
- Purpose: Payment processing
- Data shared: Name, email, billing address, payment details
- Privacy policy: stripe.com/privacy
- Storage: Data is stored by Stripe, not by us
Email Delivery
- Purpose: Deliver licence keys and order confirmations
- Provider: cPanel email services
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your order
- Provide customer support
- Comply with legal obligations (typically 6 years for UK tax records)
6. Your Rights (GDPR)
If you are in the UK or EU, you have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data
To exercise these rights, contact us at sales@cadwax.co.uk
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure payment processing via Stripe (PCI DSS compliant)
- Regular security updates
- Limited access to personal data
8. International Transfers
Your data is primarily processed in the United Kingdom. Some third-party services (e.g., Stripe) may process data outside the UK under appropriate safeguards (e.g., Standard Contractual Clauses).
9. Children's Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: sales@cadwax.co.uk
- Address: CadWax Software UK, [Your Business Address]
This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.